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The three steps of the application process

It is necessary to complete three steps when submitting an application, appeal or request to reopen a case regarding a case category where a fee is normally required.

The three steps must be completed in the following order:

  1. Create case order ID
  2. Pay the fee (unless the applicant is exempt)
  3. Submit the application, appeal or request for reopening

When to pay the fee

The fee must be paid no later than the time the application, appeal or request for reopening is submitted. The processing of the case will not begin until the fee has been registered as duly paid. If the fee is not paid in time, the application, appeal or request will be rejected.

1. Create case order ID

The first step is to create a case order ID on www.newtodenmark.dk/fee. This applies whether the case regards an application, an appeal or a request to reopen a case. This does also apply if you believe you are exempt from paying a fee. The case order ID is generated automatically by the system. In other words, a person cannot choose his/her own case order ID.

The case order ID must be used when paying the fee and when submitting the application, appeal or request for reopening. The case order ID digitally links an application with the associated payment. The case order ID need not be created by the applicant. It is also possible for the applicant's sponsor in Denmark or another person to do it on his/her behalf. The only information required for creating a case order ID is the applicant's full name and the type of application the applicant wishes to submit.

When creating a case order ID it is important to select the correct case category, such as "Extension of Fast-track". It is important to select the correct case category right from the start. If you do not pay the whole fee, the application will be rejected. If the wrong category has been selected, it is necessary to create a new case order ID.

If a person wishes to submit several applications, appeals or requests, he/she must create a case order ID for each case.

If applicants experience problems when trying to create a case order ID in the areas of work or study, they can get help by contacting the Danish Agency for International Recruitment and Integration.

If applicants experience problems when trying to create a case order ID in the family reunification area, as a religious worker or applying for a permanent residence permit, they can get help by contacting the Danish Immigration Service.

2. Pay the fee

The fee must be paid no later than the time the application, appeal or request is submitted. If the fee was not paid at the correct time, the application, appeal or request will be rejected. 

Therefore, it is important to include a payment receipt with the application, appeal or request to document the time of payment. The receipt can be a receipt for a Dankort payment (printout of online payment), receipt from transfer from a Danish online bank (printout from online bank) or a receipt from a bank or post office.

The application, appeal or request can be submitted to the relevant authority immediately after the payment has been made, provided that a receipt documenting the payment is included.

The fee will be accepted as duly paid if the payment was made no later than by the time the application, appeal or request was submitted. This applies even if the payment is not registered by the relevant authority until later.

If an application is rejected for any reason other than late payment, the fee will be refunded minus an administration fee.

If the applicant has paid the fee and the subsequent case processing shows that the applicant was in fact exempt from paying the fee because he/she belongs to one of the special groups that are exempt, the entire fee will be refunded.

The fee need not be paid by the applicant or the person appealing. It is also possible for the applicant's or the appealing person’s sponsor in Denmark or another person to do it on his/her behalf. Regardless of who pays the fee, the case order ID must be included with the application so the payment can be linked with the correct application, appeal or request.

If the applicant pays an insufficient amount when paying the fee, the application will be rejected, and the full amount paid will be refunded to the applicant. However, the application will not be rejected if the missing amount is a triviality. In that case you will receive a deadline for paying the correct fee. If the correct amount has not been paid before the deadline expires, the application will be rejected and the paid amount will be refunded to the applicant. If too much is paid, the excess amount will be refunded to the applicant, and the case will automatically be processed as if the applicant had paid the correct amount.

The applicant can either pay the fee while creating the case order ID, or the fee can be paid later. However, it must be paid no later than by the time the application, appeal or request is submitted.

If the applicant wishes to pay the fee directly after creating the case order ID on www.newtodenmark.dk, he/she needs to select Go to payment and follow the guidelines of the payment module. If the fee is to be paid at a later point, for example, if another person is to pay on behalf of the applicant, the fee can be paid online on www.newtodenmark.dk/fee. The payer can then type in the case order ID and follow the instructions.

How to pay the fee  

The fee can be paid:

  • Online using a credit or debit card
  • Through transfer from a Danish online bank
  • Using a payment form for payment in bank or post office
  • Through international bank transfer

The fee cannot be paid by cheque.

The payment module can be found on www.newtodenmark.dk/fee, and it includes guidelines about the different payment options.

If extraordinarily, local conditions make it impossible to make a bank transfer to a bank account belonging to the relevant authority, it will be possible to pay the fee to the Danish diplomatic mission where the application or appeal is submitted.

Click here to see a list of the places where local conditions make it impossible to make a bank transfer to a bank account belonging to the relevant authority, and where the payment can be made in alternative ways.

The fee cannot be paid in cash by appearing in person at the Danish Agency for International Recruitment and Integration, the Danish Immigration Service, the Ministry of Immigration and Integration, or the Danish police.

The bank transfer must be in Danish kroner (DKK). If this is impossible due to local conditions, the transfer must be in euro. However, in extraordinary cases where the fee is paid to a Danish diplomatic mission, the payment can be made in the local currency.

Refunding of the fee

If it is decided that the fee should be refunded, the fee will be returned to the account specified on the application. The fee may be refunded if the applicant is found to be exempt from paying or if the amount paid exceeds the required fee.

The fee can be refunded by transfer to a Danish Easy Account (’NEM-konto’), a Danish bank account, a foreign bank account, or in cash at a Danish diplomatic mission. Diplomatic missions can only refund fees in cash if the fee was originally paid there.

If the fee was paid with a Dankort or credit card, the fee can only be refunded to the same card for the initial 180 days after the fee was paid. Not until after this point can the fee be refunded to the bank account specified in the application form.

3. Submit the application, appeal or request for reopening

In the application the applicant must fill out the following in the relevant fields:

  • Case order ID
  • Whether the application is submitted with a paid fee, or whether it was submitted under the regulations for exemption from paying the fee
  • Information required to refund the fee or part of the fee, if needed

The above mentioned information is also required when submitting an appeal or a request to reopen a case.



Last update: 12/8/2016
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Published by: The Danish Immigration Service and The Danish Agency for International Recruitment and Integration