Visit the Immigration Service’s Citizen Service
You can get personal service at the Immigration Service’s Citizen Service in five cities in Denmark. You can only visit Citizen Service if you book an appointment in advance.
Longer waiting time to record biometric features
Due to a busy period at the Danish Immigration Service's Citizen Service, you may experience longer waiting time than usual for the next available appointment to record biometric features for residence permits.
We continuously offer new appointment slots in our online booking system, so you should simply book an appointment as soon as it is possible.
Please note that you cannot call the Danish Immigration Service to book an appointment for the Danish Immigration Service's Citizen Service.
If you have booked an appointment that you no longer need, please remember to cancel it below.
How to book an appointment
You can book an appointment for the following types of service:
- Biometric features for residence permit
- New passport
- Re-entry permit
- Short term visa extension
- Laissez-passer (pick up)
-
Ukraine (the Special Act) - Biometric features for residence permit
You cannot book an appointment for personal guidance on the rules for residence. If you need such guidance, you must call us instead. If you wish to submit an application, you must send it to us.
It is possible to book appointments 3 weeks into the future. Please note, that the deadline for recording of biometric features for residence permits is extended to 4 weeks due to a great amount of applications.Read more at the page about biometric features
You cannot enter Citizen Service if you have not booked an appointment. You can book an appointment to the branch office you prefer. Below you can read more about the different branch offices.
Please note that if you book an appointment for someone other than yourself, you must remember to pass on the information from the text message receipt to the person who shows up at the Citizen Service.
How to visit us
You must appear in person at the appointed time at the Immigration Service’ Citizen Service. When you show up you must bring the things we have described in your text message receipt for the booking of an appointment. See how you get to the specific branch office in the content bars below.
Please also consider the following when visiting the Citizen Service:
- Come alone; if possible (only bring your family if they also have an appointment). Book an appointment for each family member.
- Arrive 5 minutes before your appointment.
- Stay home and cancel your appointment if you feel sick.
If you need to cancel your appointment, you can do it on the link below.
Information about the branch offices
Book an appointment
You must book an appointment before you show up in person at the Citizen Service Næstved. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.
Address
Citizen Service Næstved
Farimagsvej 51B
4700 Næstved
Find your way
Location on a map: See Google Maps
Public transportation: See Journey Planner
Free parking with a car: The municipality of Næstved has two parking houses both located close to the Citizen Service. See the location for Parkering House at Rampen and Parkering House at Grønvej
Book an appointment
You must book an appointment before you show up in person at the Citizen Service Odense. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.
Address
Citizen Service Odense
Dannebrogsgade 3, 1.
5000 Odense C.
Please note, that the Immigration Service’s entrance is placed towards Thomas B. Thriges Gade – at the opposite side of the building than Dannebrogsgade.
Find your way
Location on a map: See Google Maps
Public transportation: See Journey Planner
Parking with a car: There is 2 hours of free parking at Dannebrogsgade 3, but there is a limited number of parking spots at the lot. Alternatively you can use Parking House Odense P at Thomas B. Thriges Gade with a parking fee
Book an appointment
You must book an appointment before you show up in person at the Citizen Service Aarhus. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.
Address
Citizen Service Aarhus
Grøndalsvej 1B
8260 Viby J
Find your way
Location on a map: See Google Maps
Public transportation: See Journey Planner
Parking with a car: There is free parking in front of the building at Grøndalsvej.
Book an appointment
You must book an appointment before you show up in person at the Citizen Service Aalborg. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.
Address
Citizen Service Aalborg
Gammel Gugvej 17B
9000 Aalborg
Find your way
Location on a map: See Google Maps
Public transportation: See Journey Planner
Parking with a car: There is free parking in front of the building at Gammel Gugvej.
Book an appointment
We are present at Bornholm once a month. You must book an appointment before you show up in person at the Citizen Service Bornholm. You can book an appointment via the link above. You cannot enter Citizen Service, if you haven’t booked an appointment.
Address
Citizen Service Bornholm
Bornholms Airport
Søndre Landevej 2
3700 Rønne
Find your way
Location on a map: See Google Maps
Public transportation: See Journey Planner
Only Dankort payment at Bornholm
If you have submitted an application for a new residence card or new passport, and you have to pay a fee when you show up, you can only pay with a Dankort. If you are not able to pay with Dankort we refer you to book an appointment and show up at one of the other branch offices.