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Application processing times

The Danish Immigration Service has different types of goals for the application processing times. The goals for processing times in the visa area are required by law. In other case types the Immigration Service has set goals for the processing time so the users know when to expect a ruling in a case.

The Immigration Service has maximum processing times for most case types.  

Please note, that the Immigration Service has introduced new processing times as of 1 March 2017. Read the news about new processing times.

If the applicant has been informed of the expected processing times before 1 March 2017, it is the informed processing time that applies.

The processing time is the maximum time that you under normal circumstances can expect that it will take before you receive a ruling in your case.

The maximum processing times can be expected to be met in 90 percent of the completed cases in a given case type. In a number of cases the processing time will be shorter than the maximum processing time and in special cases it will take longer time before you receive a ruling in the case.

The processing time is calculated from the date the application is submitted. 

Read more detailed information about  processing times for applications for family reunification, permanent residence permit, passport, residence card etc.

Overview of the expected maximum processing times

Case type
Maximum processing time
Family reunification (incl. Greenland and the Faroe Islands)
Read more detailed information about family reunification
10 months *(see note) 
Temporary extension of residence permits (incl. Greenland and the Faroe Islands) 7 months
Permanent residence permit (incl. Greenland and the Faroe Islands) 8 months
Passport (Danish alien's passport or convention passport) 
Read more detailed information about passport
3 months
Passport extension
Read more detailed information about passport
2 months
Residence cards for children and replacement residence cards 4 months
Modification of personal data 6 months
Residence permit as religious worker 6 months
Temporary extension of residence permit as religious worker 6 months
Work and residence permit under the Association Agreement with Turkey 10 months
Residence permit not to be considered as lapsed before departure (family reunification) 4 months
Residence permit not to be considered as lapsed after departure (family reunification) 6 months
Appeals under EU regulation 10 months

 
Note*: 
If the application for family reunification is submitted before 1 March 2017 and the applicant has not received a letter from the Immigration Service, where the processing time for the given case is informed, the expected maximum processing time is 12 months.

Average processing time for asylum cases

The Danish Immigration Service has a goal for the average maximum processing time for asylum cases. The goal is calculated from the point in time the application is submitted to the time the Immigration Service closes the case.  It is the average processing time, which means that practically very few cases are finished after the exact number of months the goal states. Most cases take either shorter or longer time.  

Case type
Average maximum
processing time
Asylum case 7 months

Waiting time at the Citizen Service

The Immigration Service also has goals for the maximum waiting times for telephone enquiries and enquiries in person. The goals are expected to be met for at least 80 percent of enquires and thereby special peak periods are taken into account.    

Enquiries for Citizen Service
 
Maximum waiting time
Enquires in person 1 hour
Telephone enquiries  12 min

See the current waiting times at the Citizen Service

Processing times for visa cases 

The maximum application processing times for visa cases are established by law and are specified in the pan-European set of rules called the Visa Code. The processing times are calculated from the date when the application is submitted at a Danish diplomatic mission abroad, regardless of any furthering to the Immigration Service for processing. 

Visa cases
Maximum Processing times
The application is submitted at a Danish diplomatic mission (embassy or consulate general) or at another Schengen country’s diplomatic mission that represents Denmark in visa issuing.   15 days (in general) 
Cases where the processing requires further enquiries.  30 days
Cases where the processing requires additional documentation.  60 days


Appeals
Maximum processing times
Appeal about rejected visa application 12 months

Read more about the application processing times for issuing a visa



Last update: 3/1/2017
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Published by: The Danish Immigration Service