When can you expect the shortest waiting time in our call center?

In the graphic below you can see during which hours you need to call to experience the shortest waiting time. The graphic shows the average waiting time for the last two weeks.

Green: shorter waiting time

Yellow: some waiting time

Red: longer waiting time

Gray: The call center is closed

Weeks 45 and 46:

Before you call, please read about what you can expect when you call us

+45 72 14 20 01 – Line 1

Residence permits concerning

  • The Pay Limit scheme
  • The Fast-track scheme
  • Researchers
  • Accompanying family members to the above

+45 72 14 20 02 – Line 2

Residence permit concerning

  • Students
  • PhD students
  • Establishment card
  • Au pair
  • Working Holiday
  • Volunteers
  • The Greencard scheme
  • Authorisation
  • Accompanying family members to the above

+45 72 14 20 03 – Line 3

Residence permit concerning

  • The Positive Lists (both for people with a higher education and for skilled work)
  • Start-up Denmark
  • Agriculture
  • Sports
  • Specialised chefs
  • Other special individual qualifications
  • Trainees
  • Interns
  • Greenland/Faroe Islands
  • Accompanying family members to the above

+45 72 14 20 04 - Line 4

EU residence document based on

  • EU residence as a worker
  • EU residence as a student
  • EU residence as a self-employed person
  • EU residence as a person with sufficient funds (self-supporting)
  • EU residence as posted service provider for an EU company
  • EU residence as a family member to an EU citizen
  • Family reunification with a Danish citizen under EU rules
  • Permanent residence after the EU rules

+45 72 14 20 05 - Line 5

Nyt residence document based on the Withdrawal Agreement between the EU and the United Kingdom (Brexit)

  • Residence for UK citizens as an employee (Brexit)
  • Residence for UK citizens as a student (Brexit)
  • Residence for UK citizens as a self-employed person (business owner) (Brexit)
  • Residence for UK citizens as a person with sufficient funds (Brexit)
  • Residence as a family member to a UK citizen (Brexit)
  • Permanent residence as a UK citizen (Brexit)

Monday 9 a.m. to 3 p.m.

Tuesday closed

Wednesday 9 a.m. to 3 p.m.

Thursday closed

Friday 9 a.m. - 12 noon

Most of the information we have is confidential. We cannot release this information to people who are not involved in the case. This is because of our duty of confidentiality.

In certain cases we can release information to your employer, educational institution, host family, place of internship etc.

If you call us in the capacity of host family, employer or place of internship it might be necessary for us to ask you a verification question to determine whether you may receive information.

Read more about the guidance you can expect to receive when you call SIRI