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Before contacting Technical Support please note that we can only help you with problems of a technical nature.

If you want to know more about the rules for entering and residing in Denmark, case processing times or how to apply for a residence permit or a visitor’s visa, please contact the relevant authority.

If you are contacting Technical Support about a technical problem on newtodenmark.dk, please attach a screenshot showing the problem. You will often be able to solve technical problems by restarting your computer. Therefore, please always remember to restart your computer before contacting Technical Support. 

If you have a Danish CPR number, you must state it in your enquiry. This will enable us to send our answer securely to your e-Boks. You only need to state your CPR number if you contact us as a private individual.

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Last update: 3/8/2019
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Published by: The New to Denmark Editorial Office