Fee – user manual
It is necessary to complete three steps (in the following order) when submitting an application, appeal or request to reopen a case regarding a case type where a fee is normally required.
The three steps must be completed in the following order:
- Create case order ID
- Pay the fee (unless the applicant is exempt)
- Submit the application, appeal or request for reopening
The first step is to create a case order ID. This applies whether the case regards an application, an appeal or a request to reopen a case. This does also apply if you believe you are exempt from paying a fee. The case order ID is generated automatically by the system. In other words, a person cannot choose his/her own case order ID.
When creating a case order ID it is important to select the correct case type, such as "Fast-track". It is important to select the correct case type right from the start. If you do not pay the whole fee, the application will be rejected. If the wrong case type has been selected, it is necessary to create a new case order ID.
If you are applying for a residence permit, extension of a residence permit or permanent residence permit, we recommend that you pay the fee standing on the relevant application page on nyidanmark.dk under the 'How to Apply' tab. This ensures that you choose the right case type. You can also create a case order ID at the following page: Fee – Pay the fee for applications
If you have to submit an appeal or request for re-opening of a case, you will have to create a case order ID at the following page: Fee – Pay the fee for appeals and re-opening of cases
The case order ID is generated automatically by the system. In other words, a person cannot choose his/her own case order ID.
The case order ID must be used when paying the fee and when submitting the application, appeal or request for reopening. The case order ID digitally links an application with the associated payment. The case order ID need not be created by the applicant. It is also possible for the applicant's sponsor in Denmark or another person to do it on his/her behalf. The only information required for creating a case order ID is the applicant's full name and the type of application the applicant wishes to submit.
If you wish to submit several applications, appeals or requests, you must create a case order ID for each case.
If you experience problems when trying to create a case order ID in the areas of work or study, you can contact the Danish Agency for International Recruitment and Integration.
If you experience problems when trying to create a case order ID in the family reunification area, as a religious worker or applying for a permanent residence permit, you can contact the Danish Immigration Service.
The fee must be paid no later than the time the application, appeal or request is submitted. If the fee was not paid at the correct time, the application, appeal or request will be rejected.
Therefore, it is important to include a payment receipt with the application, appeal or request to document the time of payment. The receipt can be a receipt for a Dankort payment (printout of online payment), receipt from transfer from a Danish online bank (printout from online bank) or a receipt from a bank or post office.
The application, appeal or request can be submitted to the relevant authority immediately after the payment has been made, provided that a receipt documenting the payment is included.
The fee will be accepted as duly paid if the payment was made no later than by the time the application, appeal or request was submitted. This applies even if the payment is not registered by the relevant authority until later.
If an application is rejected for any reason other than late payment, the fee will be refunded minus an administration fee. If the applicant has paid the fee and the subsequent case processing shows that the applicant was in fact exempt from paying the fee because he/she belongs to one of the special groups that are exempt, the entire fee will be refunded.
The fee need not be paid by the applicant or the person appealing. It is also possible for the applicant's or the appealing person’s sponsor in Denmark or another person to do it on his/her behalf. Regardless of who pays the fee, the case order ID must be included with the application so the payment can be linked with the correct application, appeal or request.
If the applicant pays an insufficient amount when paying the fee, the application will be rejected, and the full amount paid will be refunded to the applicant.
However, the application will not be rejected if the missing amount is a triviality. In that case you will receive a deadline for paying the correct fee. If the correct amount has not been paid before the deadline expires, the application will be rejected and the paid amount will be refunded to the applicant. If too much is paid, the excess amount will be refunded to the applicant, and the case will automatically be processed as if the applicant had paid the correct amount.
The applicant can either pay the fee while creating the case order ID, or the fee can be paid later. However, it must be paid no later than by the time the application, appeal or request is submitted.
If the applicant chooses to pay the fee at a later date, for example, because another person has to pay the fee on the applicant’s behalf, the fee can be paid under 'Pay fee' at the same page the case order ID was created. The fee can also be pay at the following page: Fee – Pay the fee for applications
The fee can be paid in several ways
The fee can be paid:
- Online using a credit or debit card
- Through transfer from a Danish online bank
- Using a payment form for payment in bank or post office
- Through international bank transfer
The fee cannot be paid by cheque. You can read more about the different payment options after having entered the case order ID.
If extraordinarily, local conditions make it impossible to pay the fee using one of the four above mentioned payment options it will be possible to pay the fee to the Danish diplomatic mission where the application or appeal is submitted. See list of places where the fee can be payed to the Danish diplomatic mission
The fee cannot be paid in cash by appearing in person at the Danish Agency for International Recruitment and Integration, the Danish Immigration Service, the Ministry of Immigration and Integration, or the Danish police.
The bank transfer must be in Danish kroner (DKK). If this is impossible due to local conditions, the transfer must be in euro. However, in extraordinary cases where the fee is paid to a Danish diplomatic mission, the payment can be made in the local currency.
If it is decided that the fee should be refunded, the fee will be returned to the account specified on the application. The fee may be refunded if the applicant is found to be exempt from paying or if the amount paid exceeds the required fee.
However, if the amount paid too much is a maximum of DKK 30, the fee will not be refunded.
The fee can be refunded by transfer to a Danish Easy Account (’NEM-konto’), a Danish bank account, a foreign bank account, or in cash at a Danish diplomatic mission. Diplomatic missions can only refund fees in cash if the fee was originally paid there.
If the fee was paid with a Dankort or credit card, the fee can only be refunded to the same card for the initial 180 days after the fee was paid. Not until after this point can the fee be refunded to the bank account specified in the application form.
In the application the applicant must fill out the following in the relevant fields:
- Case order ID
- Whether the application is submitted with a paid fee, or whether it was submitted under the regulations for exemption from paying the fee
- Information required to refund the fee or part of the fee, if needed
The above mentioned information is also required when submitting an appeal or a request to reopen a case.