Questions and answers 

The Immigration Service' case processing

The Immigration Service will continue to process all types of cases to the extent possible.

Certain parts of the case processing can be delayed or limited because it among other things was not possible to appear in person at the Citizen Service for a limited period of time.

The processing of applications for passports are resumed in the beginning of June, but because of a large number of pending cases a longer case processing time on applications for a new passport may occur.

It is also possible to submit digital (online) applications to us. Paper-based applications can be scanned and sent to us via our contact form.

The immigration Service’s Citizen Service is open, but it is only possible to get personal service if you book an appointment in advance. You can book an appointment for the following types of service:

  • Biometric features for residence permit
  • New passport
  • Re-entry permit
  • Short term visa extension
  • Laissez-passer (pick up)

Read more about how to book an appointment and visit the Citizen Service

It is also possible to call the Immigration Service and to write to us, and if you have been told to give us more information in your case, it is still possible to send us this information. Use our contact form when you have to write to us

Letters, applications, etc. send to us by regular mail will be handled but delay may occur. We encourage that you to the extent possible use our contact form here at newtodenmark.dk if you want to send us information. It is also possible to attach scanned documents, including applications, in the contact form

 

The immigration Service’s Citizen Service is open, but it is only possible to get personal service if you book an appointment in advance. You can book an appointment for the following types of service:

  • Biometric features for residence permit
  • New passport
  • Re-entry permit
  • Short term visa extension
  • Laissez-passer (pick up)

Read more about how to book an appointment and visit the Citizen Service

It is also possible to contact the Immigration Service by phone and to write to us via our contact form

Applications, biometric features and tests

You can have your biometric features recorded at the Immigration Service’s Citizen Service, if you book an appointment in advance. Read more about how to book an appointment and visit the Citizen Service

In a period it has not been possible to have your biometric features recorded at the Immigration Service. Therefore we have extended the deadline for when you have to appear in person to have your biometric features recorded. Normally you must have your biometric features recorded no later than 14 days after submitting your application. This deadline has been extended to 8 weeks from submitting an application. The extension applies even though the guidance in the application forms state that the biometric features must be recorded within 14 days.

You must ensure that you book an appointment to get your biometric features recorded within the deadline. You will not get a new message or a reminder that you have to get your biometric features recorded.

 

You can use our online application forms as normal and submit your application digitally.

If you have to submit an application concerning a case area where we do not offer an online application form we encourage you to scan your fulfilled paper based form and send it to us via our contact form.  

You can have your biometric features recorded at the Immigration Service’s Citizen Service, if you book an appointment in advance. Read more about how to book an appointment and visit the Citizen Service

For an extended period, it has not been possible to have your biometric features recorded neither at the Immigration Service. Therefore we have extended the deadline for when you have to appear in person to have your biometric features recorded. Read more about this in the Q&A above.

It is still possible to submit applications for residence permits and to have your fingerprints and digital photo (biometric features) recorded through the Danish diplomatic missions abroad.

If you need to submit an application and/or have your biometric features recorded, you must first contact the nearest Danish diplomatic mission. They will instruct you on how to proceed.

Find more information from the Danish Ministry of Foreign Affairs here

The Immigration Service has extended the deadline for when you have to appear in person to have your biometric features recorded. Normally you must have your biometric features recorded no later than 14 days after submitting your application. This deadline has been extended until 30 October 2020. The extension also applies for application submitted from 15 February 2020.

Vestegnens Sprog- og Kompetencecenter (VSK) has informed that it is now again possible to take Danish language tests and the immigration test. Everyone who wishes to take tests therefore still has the possibility to do so.

In a period from 5-19 November 2020 is has not been possible for persons resident in 7 municipalities to travel to the VSK offices in Glostrup or Vejle to take a Danish language tests or the immigration test. The 7 municipalities are: Brønderslev, Frederikshavn, Hjørring, Jammerbugt, Læsø, Thisted and Vesthimmerland.

The Immigration Service will therefore, in each specific case affected by the period of shut down, take into account that it in a period has not been possible to take the test if the person resides in one of the 7 municipalities according to CPR. As a general rule the Immigration Service will disregard exceeded deadlines in these cases for citizens, who according to CPR resides in one of the 7 municipalities, if the test is completed no later than 15 January 2021.

For more information about the organisation of Danish language tests and the immigration test we refer to VSK’s webpage 

 

In order to be granted family reunification it is normally a requirement that the spouse or partner in Denmark is self-supporting.

If the spouse in Denmark is a foreign national but not a refugee it is normally also a requirement that the spouse meets certain requirements about work and current attachment to the labour market.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to get or keep a residence permit can still be met.

If you for example are sent home with wage compensation, you are not dismissed, you are considered as still having a job.

If you have been dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance are granted under the terms of the Unemployment Insurance Act and therefore counts as self-support.

The work requirement that must met in certain family reunification cases when the spouse in Denmark is a foreign national but not a refugee gives a certain flexibility already. The period in which the work requirement is counted you can have been unemployed for up to 6 months and still meet the requirement.

If you no longer have a job when the Immigration Service makes a decision in your case about family reunification of spouses, but you are instead receiving unemployment benefits for example, you do not meet the requirement about current attachment to the labour market that must be met in certain cases. However this is not different from when a person becomes unemployed under normal circumstances at the same time as an application for residence permit is being processed. Not even if the unemployment is undeservedly.

 

In order to be granted permanent residence permit it is normally a requirement that the applicant is self-supporting, and that the applicant meets certain requirements about work and current attachment to the labour market.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to be granted a permanent residence permit can still be met.

If you for example are sent home with wage compensation, you are not dismissed, you are considered as still having a job.

If you have been dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance are granted under the terms of the Unemployment Insurance Act and therefore counts as self-support.

The work requirement in permanent residence permit cases gives a certain flexibility already. The period in which the work requirement is counted you can have been unemployed for up to 6 months and still meet the requirement.

If you no longer have a job when the Immigration Service makes a decision in your case about a permanent residence permit, but you are instead receiving unemployment benefits for example, you do not meet the requirement about current attachment to the labour market. However this is not different from when a person becomes unemployed under normal circumstances at the same time as an application for permanent residence permit is being processed. Not even if the unemployment is undeservedly.

 

When you have a residence permit on the grounds of family reunification it can be a continuous requirement for your permit that you and your spouse are self-supporting.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to keep a residence permit can still be met.

If you for example have been sent home temporarily or dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance and wage compensation are not granted under the terms of these acts, and therefore do not affect whether you meet the self-support requirement.

 

Entering and leaving

Exit

The Ministry of Foreign Affairs of Denmark advice against all non-essential travels to a number of countries. Read more at the ministry’s webpage 

The Immigration Service is now granting re-entry permits again. Read more about re-entry permits

Entering

You have the right to enter Denmark when you are a Danish Citizen and/or you are resident in Denmark no matter what your purpose is and without presenting a negative COVID-19 test.

If you have been granted a residence permit, but you are not yet resident in Denmark, you are required to present proof of a negative COVID-19 test in order to enter Denmark. The test must have been taken no more than 72 hours before entry. This only applies if you live in a banned country. If you are resident in an open country, you must not present a negative COVID-19 test.

At the police’ webpage you can see if your country of residence currently classifies as banned or open

Due to the special restrictions, which applies in North Jutland, persons resident outside Denmark are strongly encouraged not to enter a number of municipalities. Read more at the police’s website

The police make the decisions at the border regarding who can enter Denmark. If you have been rejected or denied entry to Denmark at the border, and you wish to appeal, you have to contact the police for guidance regarding complaints etc.

 

The Danish Immigration Service now set the departure deadlines in accordance with the ordinary rules regarding this in residence cases (cases of family reunification, residence permit as religious worker and residence permit based on previous Danish citizenship, Danish heritage or affiliation with Danish minority). However, at the moment departure deadlines are normally not set for a shorter period than 1 month. 

This applies to deadlines for departure set in relation to the rejection of applications for residence permit, refusal of applications for residence permit, refusal of extension of residence permits and revocation of residence permits.

Your deadline for departure can be extended if there, at the expiry of the deadline, are very special circumstances, which apply in relation to the possibility of leaving Denmark.

If you have received a deadline for departure that you cannot comply with, you must contact the Danish Immigration Service and request that your deadline be extended. You can contact the Immigration Service by writing using our contact form  or by calling us

 

 

In certain cases it is possible to get a re-entry permit to Denmark even though your residence permit or your original re-entry permit has expired. This can e.g. be the case if you have an application for extension of residence permit processed in Denmark.

If that is the case you must contact the Danish mission closest to you, and they will guide you on the further process.

You can find the contact information to all the Danish missions at the website of the Ministry of Foreign Affairs in Denmark

 

Short stay visa

Due to the closing of Denmark’s boarders the processing of short stay visa applications will be based on whether the visa applicant’s country of residence is classified as open or banned.

At the police’ webpage you can see if your country of residence currently classifies as banned or open

Banned countries

If you are a citizen of a country with a short stay visa requirement, and you are resident in a banned country, you must have a worthy purpose in Denmark in order to get a short stay visa.

Worthy purposes include i.a. the following:

  • visits to critically ill or dying family members
  • visits to your children, foster children, parents, siblings, spouse, cohabitant partner, boyfriend or girlfriend residing in Denmark
  • persons who are in the process of a medical treatment in Denmark
  • persons who are attending a funeral in Denmark
  • persons who will be part of a court case in Denmark
  • entering with the purpose of business visits in Denmark
  • entering with the purpose of participation in a course at a folk high school in Denmark.

If you are resident in a banned country, you are required to present proof of a negative COVID-19 test in order to enter Denmark. The test must have been taken no more than 72 hours before entry.

Read more about the requirements for persons resident in a banned country at the police’ webpage

Open countries

If your country of residence classifies as open, you do not need a worthy purpose in order to get a short stay visa to Denmark, and you do not need to present a negative COVID-19 test.

Read more about the requirements for persons resident in an open country at the police’ webpage

The ordinary requirements

Regardless of whether you are resident in an open or banned country you must still meet the ordinary requirements for a short stay visa. 

Read more about the requirements for a short stay visa

Generally, the diplomatic missions process the applications for short stay visa. In certain cases the visa applications will be forwarded to the Immigration Service.

It is possible to submit an application for short stay visa to a Danish diplomatic mission abroad that process application for short stay visa to Denmark.

Due to COVID-19 however there may be restrictions related to where and how you submit a short stay visa application to Denmark.

You can read more at The Ministry of Foreign Affairs of Denmark’s webpage about where and how you submit an application

 

If you have been granted a short stay visa to Denmark, but due to COVID-19 are not able to visit Denmark in the period when your short stay visa is valid, you must apply for a short stay visa, if wish to travel here to at a later date.

It is not possible to move the date of how long your short stay visa is valid.

You can submit a new short stay visa application when it is once again possible to travel.

 

If you have been prevented leaving Denmark due to COVID-19 you must leave as soon as it is possible. In order to do so you must also consider alternative travel routes.

If your deadline for departure has been postponed, but you have not had the possibility to leave Denmark before this date, it is also possible to apply for extension.

If you wish to apply for extension of your visa stay or visa free stay you can submit an application for extension of a short term visa.

Read more about applications for extension of short term visas including in which situations a short term visa can be extended in practice

Read more about where and how you can submit your application for extension of a short term visa


Under normal circumstances a foreign national can as a general rule not be granted a new short stay visa to Denmark for a certain period if the person has had an “overstay” in Denmark or another Schengen country when being on a Danish short stay visa. Overstay means that the person has been staying in Denmark or another Schengen country for a longer period of time than what is stated in the person’s short stay visa.

However this does as a general rule not apply to foreign nationals who have had an overstay due to COVID-19 and these foreign nationals can therefore normally be granted a new short stay visa at the Danish authorities anyhow.

An overstay can be ignored if it is caused by the foreign national not being able to leave due to reasons related to COVID-19. This can for example be the case if the person has been sick and therefore in quarantine during the previous stay or if the person has not been able to travel home due to the shutdown of flight routes etc.

Foreign nationals who are in Denmark on a short stay visa and who has not been able to leave due to COVID-19 has until 1 September 2020 had the possibility to get a letter issued from the police at the border, where it was stated that the deadline for departure as postponed to latest 1 September 2020.

It is not possible to have the deadline for departure postponed later than 1 September 2020.

We recommend that you keep the letter, also in case you later on wish to apply for a short stay visa.

 

If you wish to withdraw your application for extension of short stay visa or visa free stay in Denmark and therefore need to have your passport handed over in order to leave, you must contact the Immigration Service by calling or writing to us in order to arrange this.