Questions and answers 

The Immigration Service' case processing

The Immigration Service will continue to process all types of cases to the extent possible.

It is also possible to submit digital (online) applications to us. Paper-based applications can be scanned and sent to us via our contact form.

The immigration Service’s Citizen Service is open, but it is only possible to get personal service if you book an appointment in advance. You can book an appointment for the following types of service:

  • Biometric features for residence permit
  • New passport
  • Re-entry permit
  • Short term visa extension
  • Laissez-passer (pick up)

Read more about how to book an appointment and visit the Citizen Service

It is also possible to call the Immigration Service and to write to us, and if you have been told to give us more information in your case, it is still possible to send us this information. Use our contact form when you have to write to us

Letters, applications, etc. send to us by regular mail will be handled but delay may occur. We encourage that you to the extent possible use our contact form here at newtodenmark.dk if you want to send us information. It is also possible to attach scanned documents, including applications, in the contact form

 

The immigration Service’s Citizen Service is open, but it is only possible to get personal service if you book an appointment in advance. You can book an appointment for the following types of service:

  • Biometric features for residence permit
  • New passport
  • Re-entry permit
  • Short term visa extension
  • Laissez-passer (pick up)

Read more about how to book an appointment and visit the Citizen Service

It is also possible to contact the Immigration Service by phone and to write to us via our contact form

Applications, biometric features and tests

You can have your biometric features recorded at the Immigration Service’s Citizen Service, if you book an appointment in advance. Read more about how to book an appointment and visit the Citizen Service

Due to the COVID-19 situation we have extended the deadline for when you have to appear in person to have your biometric features recorded. Normally you must have your biometric features recorded no later than 14 days after submitting your application. This deadline has been extended to 8 weeks from submitting an application. The extension applies even though the guidance may state a 14 days deadline in the application forms etc.  

You must ensure that you book an appointment to get your biometric features recorded within the deadline. You will not get a new message or a reminder that you have to get your biometric features recorded.

 

You can use our online application forms as normal and submit your application digitally.

If you have to submit an application concerning a case area where we do not offer an online application form yoou can scan your fulfilled paper based form and send it to us via our contact form.  

You can have your biometric features recorded at the Immigration Service’s Citizen Service, if you book an appointment in advance. Read more about how to book an appointment and visit the Citizen Service

Due to the COVID-19 situation we have extended the deadline for when you have to appear in person to have your biometric features recorded. Read more about this in the Q&A above.

It is still possible to submit applications for residence permits and to have your fingerprints and digital photo (biometric features) recorded through the Danish diplomatic missions abroad.

If you need to submit an application and/or have your biometric features recorded abroad, please note that you must check the website of the Danish Ministry of Foreign Affairs Where to apply for information as to where you may submit your biometric features. Please note that for many locations you must present yourself in person at a Visa Outsourcing Centre (VFS) and that you must book an appointment before you show up.

Please also note that Denmark does not have diplomatic missions in all countries of the world and that representation agreements have been signed with other countries. In such cases, you must seek relevant information from the representing mission, cf. above link

The deadline for when you have to appear in person to have your biometric features recorded is currently extended. Normally you must have your biometric features recorded no later than 14 days after submitting your application. This deadline is extended to 8 weeks after submitting the application.

 

Due to the COVID-19 situation, the government has decided to cancel all tests administrated by the Ministry of Immigration and Integration. They are cancelled in a period from 21 December 2020 until and including 7 February 2021. This means that it is not possible to take Danish language tests and the immigration test at Vestegnens Sprog- og Kompetencecenter (VSK) in Glostrup or Vejle in this period. 

The Immigration Service will therefore, in each case affected by the period of shut down, take into account that it has not been possible to take the test. The deadline can be disregarded in the period where it has not been possible to take the test in the specific cases. Each specific citizen can still expect to have 3 months between taking the A1 test and taking the A2 test. 

For more information about the organisation of Danish language tests and the immigration test we refer to VSK’s webpage 

 

In order to be granted family reunification it is normally a requirement that the spouse or partner in Denmark is self-supporting.

If the spouse in Denmark is a foreign national but not a refugee it is normally also a requirement that the spouse meets certain requirements about work and current attachment to the labour market.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to get or keep a residence permit can still be met.

If you for example are sent home with wage compensation, you are not dismissed, you are considered as still having a job.

If you have been dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance are granted under the terms of the Unemployment Insurance Act and therefore counts as self-support.

The work requirement that must met in certain family reunification cases when the spouse in Denmark is a foreign national but not a refugee gives a certain flexibility already. The period in which the work requirement is counted you can have been unemployed for up to 6 months and still meet the requirement.

If you no longer have a job when the Immigration Service makes a decision in your case about family reunification of spouses, but you are instead receiving unemployment benefits for example, you do not meet the requirement about current attachment to the labour market that must be met in certain cases. However this is not different from when a person becomes unemployed under normal circumstances at the same time as an application for residence permit is being processed. Not even if the unemployment is undeservedly.

 

In order to be granted permanent residence permit it is normally a requirement that the applicant is self-supporting, and that the applicant meets certain requirements about work and current attachment to the labour market.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to be granted a permanent residence permit can still be met.

If you for example are sent home with wage compensation, you are not dismissed, you are considered as still having a job.

If you have been dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance are granted under the terms of the Unemployment Insurance Act and therefore counts as self-support.

The work requirement in permanent residence permit cases gives a certain flexibility already. The period in which the work requirement is counted you can have been unemployed for up to 6 months and still meet the requirement.

If you no longer have a job when the Immigration Service makes a decision in your case about a permanent residence permit, but you are instead receiving unemployment benefits for example, you do not meet the requirement about current attachment to the labour market. However this is not different from when a person becomes unemployed under normal circumstances at the same time as an application for permanent residence permit is being processed. Not even if the unemployment is undeservedly.

 

When you have a residence permit on the grounds of family reunification it can be a continuous requirement for your permit that you and your spouse are self-supporting.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to keep a residence permit can still be met.

If you for example have been sent home temporarily or dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance and wage compensation are not granted under the terms of these acts, and therefore do not affect whether you meet the self-support requirement.

 

Entering and leaving

Exit

The Ministry of Foreign Affairs of Denmark advice against all non-essential travels to a number of countries. Read more at the ministry’s webpage 

The Immigration Service is still granting re-entry permits. Read more about re-entry permits

Entering

Danish nationals, persons resident in Denmark, or persons holding a valid residence permit to Denmark can enter denmark no matter the purpose and are not required to present a negative COVID-19 test during the border control in Denmark.

If you travel to Denmark with a plane from abroad, you must however be aware, that you are required to present a negative COVID-19 test taken no more than 24 hours before boarding the plane abroad.

Read more about the requirements for entry into Denmark at the police’ website 

The police make the decisions at the border regarding who can enter Denmark. If you have been rejected or denied entry to Denmark at the border, and you wish to appeal, you have to contact the police for guidance regarding complaints etc.

 

The Danish Immigration Service now set the departure deadlines in accordance with the ordinary rules regarding this in residence cases (cases of family reunification, residence permit as religious worker and residence permit based on previous Danish citizenship, Danish heritage or affiliation with Danish minority). However, at the moment departure deadlines are normally not set for a shorter period than 1 month. 

This applies to deadlines for departure set in relation to the rejection of applications for residence permit, refusal of applications for residence permit, refusal of extension of residence permits and revocation of residence permits.

Your deadline for departure can be extended if there, at the expiry of the deadline, are very special circumstances, which apply in relation to the possibility of leaving Denmark.

If you have received a deadline for departure that you cannot comply with, you must contact the Danish Immigration Service and request that your deadline be extended. You can contact the Immigration Service by writing using our contact form  or by calling us

 

 

In certain cases it is possible to get a re-entry permit to Denmark even though your residence permit or your original re-entry permit has expired. This can e.g. be the case if you have an application for extension of residence permit processed in Denmark.

If that is the case you must contact the Danish mission closest to you, and they will guide you on the further process.

You can find the contact information to all the Danish missions at the website of the Ministry of Foreign Affairs in Denmark

 

Short stay visa

Due to the closing of Denmark’s boarders you must have a worthy purpose in Denmark in order to get a short stay visa.

Worthy purposes include i.a. the following:

  • visits to critically ill or dying family members
  • visits to your children, foster children, parents, siblings, spouse, cohabitant partner, boyfriend or girlfriend residing in Denmark
  • persons who are in the process of a medical treatment at a healthcare institution in Denmark
  • persons who are attending a funeral in Denmark
  • persons who will be part of a court case in Denmark or
  • Seamen, aircraft crew members, diplomats etc.

Stricter entry requirements apply to persons resident in the United Kingdom or South Africa. 

In order to enter Denmark you are required to present proof of a negative COVID-19 test. The test must have been taken no more than 24 hours before entry/24 hours before flight departure. Children up to the age of 12 are exempt from the test requirement.

Read more about entry into Denmark at the police’ webpage

The ordinary requirements

You must also still meet the ordinary requirements for a short stay visa. 

Read more about the requirements for a short stay visa

Generally, the diplomatic missions process the applications for short stay visa. In certain cases the visa applications will be forwarded to the Immigration Service.

It is possible to submit an application for short stay visa to a Danish diplomatic mission abroad that process application for short stay visa to Denmark.

Due to COVID-19 however there may be restrictions related to where and how you submit a short stay visa application to Denmark.

You can read more at The Ministry of Foreign Affairs of Denmark’s webpage about where and how you submit an application

 

If you have been granted a short stay visa to Denmark, but due to COVID-19 are not able to visit Denmark in the period when your short stay visa is valid, you must apply for a short stay visa, if wish to travel here to at a later date.

It is not possible to move the date of how long your short stay visa is valid.

You can submit a new short stay visa application when it is once again possible to travel.

 

If you have been prevented leaving Denmark due to COVID-19 you must leave as soon as it is possible. In order to do so you must also consider alternative travel routes.

If your deadline for departure has been postponed, but you have not had the possibility to leave Denmark before this date, it is also possible to apply for extension.

If you wish to apply for extension of your visa stay or visa free stay you can submit an application for extension of a short term visa.

Read more about applications for extension of short term visas including in which situations a short term visa can be extended in practice

Read more about where and how you can submit your application for extension of a short term visa


Under normal circumstances a foreign national can as a general rule not be granted a new short stay visa to Denmark for a certain period if the person has had an “overstay” in Denmark or another Schengen country when being on a Danish short stay visa. Overstay means that the person has been staying in Denmark or another Schengen country for a longer period of time than what is stated in the person’s short stay visa.

However this does as a general rule not apply to foreign nationals who have had an overstay due to COVID-19 and these foreign nationals can therefore normally be granted a new short stay visa at the Danish authorities anyhow.

An overstay can be ignored if it is caused by the foreign national not being able to leave due to reasons related to COVID-19. This can for example be the case if the person has been sick and therefore in quarantine during the previous stay or if the person has not been able to travel home due to the shutdown of flight routes etc.

Foreign nationals who where in Denmark on a short stay visa and who had not been able to leave due to COVID-19 had until 1 September 2020 the possibility to get a letter issued from the police at the border, where it was stated that the deadline for departure as postponed to latest 1 September 2020.

We recommend that you keep the letter, also in case you later on wish to apply for a short stay visa.

Foreign nationals who have been in Denmark on a short stay visa, but who have not been able to leave in time due to COVID-19, and who have stayed in Denmark after 1 September 2020, have had the opportunity to apply for an extension of a visa. The Foreign nationals who have applied for an extension have received or are receiving a decision from the Danish Immigration Service with a departure deadline.

We recommend that the decision is kept for use in any subsequent visa application.

If you wish to withdraw your application for extension of short stay visa or visa free stay in Denmark and therefore need to have your passport handed over in order to leave, you must inform us that you wish to withdraw your application by writing to us. Remember to inform us about the point of time you are leaving. You can write to the Immigration Service by using our contact form. Choose the subject ‘Short stay visa’

If you leave within a short period of time, you must also call us.