Coronavirus (COVID-19): Information for the Immigration Service’ users
This page will continuously be updated with relevant information about the consequences of the COVID-19 situation for the Immigration Service’ users. All information below relate to the current situation in which the public sector in Denmark has been shut down until and including 13 April 2020.
Questions and answers
The Immigration Service' case processing
The Immigration Service will continue to process all types of cases to the extent possible.
Certain parts of the case processing can be delayed or limited because it among other things is not possible to appear in person at the Citizen Service and because we are not able to complete asylum interviews. This means that we, for example, are not able to process applications for passports and extension of short stay visa.
It is still possible to call the Immigration Service and to write to us, and if you have been told to give us more information in your case, it is still possible to send us this information. Use our contact form when you have to write to us
It is also still possible to submit digital (online) applications to us. Paper-based applications can be scanned and sent to us via our contact form
It is not possible to submit applications by appearing in person or to have your biometric features recorded. Read more about recording of biometric features in the question ‘Can I have my fingerprints and digital photo (biometric features) recorded?’ at this page.
Letters, applications, etc. send to us by regular mail will be handled but delay may occur. We encourage that you to the extent possible use our contact form here at newtodenmark.dk if you want to send us information. It is also possible to attach scanned documents, including applications, in the contact form
The Danish Immigration Service’ Citizen Service is closed for visitors. It is still possible to contact the Immigration Service by phone and to write to us via our contact form
Applications, biometric features and tests
It is not possible to have your biometric features recorded neither at the Immigration Service nor at the police in Denmark. The Immigration Service has therefore extended the deadline for when you have to meet in person to have your biometric features recorded from 2 weeks to 2 months. Read more in the news article from 2 April 2020
If you, in relation to an application for e.g. an extension of residence permit, have been given a deadline for having your biometric features recorded, and this deadline is exceeded before it is possible to have biometric features recorded again, the deadline is temporarily suspended.
When it is possible to appear in person again at the Immigration Service or the police you must appear as stated in the message you have already received. You will not get a new message or a reminder that you have to get your biometric features recorded.
You can use our online application forms as normal and submit your application digitally.
If you have to submit an application concerning a case area where we do not offer an online application form we encourage you to scan your fulfilled paper based form and send it to us via our contact form. This e.g. applies if you are to apply for family reunification for the first time.
It is not possible to submit an application by appearing in person or to have your fingerprints and digital photo (biometric features) recorded at neither the Immigration Service nor the police.
When it is once again possible to have your biometric features for a residence card recorded you have to appear in person and have your biometric features recorded. The normal 2 week deadline for recording of biometric features for residence cards is extended to 2 months. Read more in the news article from 2 April 2020
It is still possible to submit applications for residence permits and to have your fingerprints and digital photo (biometric features) recorded through the Danish diplomatic missions abroad.
If you need to submit an application and/or have your biometric features recorded, you must first contact the nearest Danish diplomatic mission. They will instruct you on how to proceed.
Vestegnens Sprog- og Kompetencecenter (VSK) has informed that it is not possible to take Danish language tests and the immigration test until and including 13 April 2020. VSK will contact the persons who have an appointment until and including 13 April 2020 and give them a new appointment as soon as possible when VSK once again opens up for the tests.
Everyone who wishes to take tests must still have the possibility to do so once it is possible to take test again at VSK. This applies no matter if their deadline for taking the test is exceeded. The Immigration Service will take the period, when it was not possible to take tests, into account and the deadline can in each specific case be suspended for the period when it was not possible to take the test.
For more information about the organisation of Danish language tests and the immigration test we refer to VSK’s webpage
Entering and leaving
The Ministry of Foreign Affairs of Denmark advice against all non-essential travels abroad. Read more at the ministry’s webpage
The Immigration does not grant re-entry permits as long as it is not possible to appear in person at the Citizen Service. If you choose to exit Denmark, and you later need a re-entry permit, you will have to apply for this at an embassy or representation abroad.
When you are not a Danish Citizen or hold a residence permit you are only allowed to enter Denmark if you have a worthy purpose for entering. The police make the decisions at the border regarding who can enter Denmark.
If you have been rejected or denied entry to Denmark at the border, and you wish to appeal, you have to contact the police for guidance to complain etc.
In light of the current situation, the Danish Immigration Service has decided to postpone the departure deadlines in residence cases (cases of family reunification, residence permit as religious worker and residence permit based on previous Danish citizenship, Danish heritage or affiliation with Danish minority). As for now, the deadlines for departure will be set at 2 months from the date of the decision in the case.
This applies to deadlines for departure set in relation to the rejection of applications for residence permit, refusal of applications for residence permit, refusal of extension of residence permits and revocation of residence permits.
If you have received a deadline for departure that you cannot comply with, you must contact the Danish Immigration Service and request that your deadline be extended. You can contact the Immigration Service by writing using our contact form or by calling us
After that, the deadline for departure will be extended by up to 2 months, which you will receive a letter about.
Your deadline for departure may be extended further if, at the expiry of the new deadline, there are still very special circumstances which apply in relation to the possibility of leaving Denmark. You have to apply for this yourself.
If you haven’t been able to leave Denmark in time due to the worldwide coronavirus (COVID-19) you can have your deadline for departure postponed with 60 days.
When it is possible for you to leave Denmark – this means when you have a flight ticket for your return – the police in the airport will postpone your date of departure with 60 days when you leave Denmark, and hereafter you are able to exit.
This means that you will not have to do anything before you can exit Denmark. It is important that you do not show up at the airport before the day of your departure.
It is possible for you to have a letter issued from the police in the airport, where it is stated that your deadline for departure has been postponed for 60 days, counted from the date when the letter is issued.
It is not possible to have your passport stamped or have a new visa sticker issued.
Therefore we recommend that you keep the letter, also in case you later on wish to apply for a short stay visa.
In certain cases it is possible to get a re-entry permit to Denmark even though your residence permit or your original re-entry permit has expired. This can e.g. be the case if you have an application for extension of residence permit processed in Denmark.
If that is the case you must contact the Danish mission closest to you, and they will guide you on the further process.
You can find the contact information to all the Danish missions at the website of the Ministry of Foreign Affairs in Denmark
Short stay visa
Due to the closing of Denmark’s boarders citizens of countries with a short stay visa requirement, who wishes to enter Denmark in the period until 13 April 2020, will get a refusal for visa unless the purpose of their entry is worthy.
As of 20 March 2020 it is temporarily not possible to apply for a short stay visa to Denmark.
Currently the Immigration Service is not able to process applications for extension of short stay visa, because we need access to your passport in order to do so. Due to the closing of the Citizen Service and the police stations it is not possible to hand in the passport.
Therefore you have to leave Denmark, when your short stay visa expires. If you are having trouble leaving when your visa expires, due to COVID-19, you have to leave as soon as possible afterwards. The immigration authorities will ignore an exceeded visa stay if it has occurred because you were not able to leave due to the closing of air routes etc. caused by COVID-19.
The Immigration Service has initiated a special procedure for handing out passport to applicants who wish to withdraw their application for extension of a short stay visa and leave Denmark.
You can contact the Immigration Service by calling us or you can write to us via our contact form.
The Immigration Service will afterwards contact you as soon as possible and plan the further process.