Questions and answers 

The Immigration Service' case processing

The Immigration Service will continue to process all types of cases to the extent possible.

Certain parts of the case processing can be delayed or limited because it among other things is not possible to appear in person at the Citizen Service. This means that we, for example, are not able to process applications for extension of short stay visa.

The processing of applications for passports are resumed in the beginning of June, but because of a large number of pending cases a longer case processing time on applications for a new passport may occur.

It is possible to submit digital (online) applications to us. Paper-based applications can be scanned and sent to us via our contact form.

From Monday 15 June it is possible to have biometric features recorded at the Immigration Service’ Citizen Service in Næstved if you book an appointment in advance. Read more about recording of biometric features in the question ‘Can I have my biometric features (fingerprints and digital photo) recorded?’ at this page.

From Monday 6 July 2020 is it also possible to book an appointment to submit an application for a re-entry permit in the Immigration Service’ Citizen Service. Read more about booking appointments

It is possible to call the Immigration Service and to write to us, and if you have been told to give us more information in your case, it is still possible to send us this information. Use our contact form when you have to write to us

Letters, applications, etc. send to us by regular mail will be handled but delay may occur. We encourage that you to the extent possible use our contact form here at newtodenmark.dk if you want to send us information. It is also possible to attach scanned documents, including applications, in the contact form

 

The Danish Immigration Service’s Citizen Service is closed for visitors. However, it is possible to get your biometric features recorded and to submit an application for a re-entry permit, if you book an appointment. Read more about how you book an appointment. You cannot book an appointment for other personal inquires than recording of biometric features and submission of applications for re-entry permit.

It is also possible to contact the Immigration Service by phone and to write to us via our contact form

Read more about the closing of Citizen Service in the news article from 12 March 2020

Read more about the opening for recording of biometric features in the news article from 4 June 2020

Applications, biometric features and tests

From 15 June 2020, you can have your biometric features recorded at the Immigration Service’s Citizen Service in Næstved, if you in advance book an appointment by phone. Read more about how you book an appointment

For an extended period, it has not been possible to have your biometric features recorded neither at the Immigration Service nor at the police in Denmark. The Immigration Service has therefore extended the deadline for when you have to appear in person to have your biometric features recorded. Normally you must have your biometric features recorded no later than 14 days after submitting your application. This deadline has been extended until 31 August 2020 if you have submitted an application while it was not possible to have biometric features recorded.

If you submit an application after it is once again possible to book an appointment for recording of biometric features at the Immigration Service it will be stated in the letter of confirmation, which you receive, when your deadline for recording of biometric feature is. 

You must ensure that you book an appointment to get your biometric features recorded within the deadline. You will not get a new message or a reminder that you have to get your biometric features recorded.

From week 25 it is again possible to have biometric features recorded at a number of the police’ Immigration Service Centers. Certain centres requires booking of appointments in advance. Read more at the websites of the police districts 

 

You can use our online application forms as normal and submit your application digitally.

If you have to submit an application concerning a case area where we do not offer an online application form we encourage you to scan your fulfilled paper based form and send it to us via our contact form. This e.g. applies if you are to apply for family reunification for the first time.

From 15 June 2020, you can have your biometric features recorded at the Immigration Service’s Citizen Service in Næstved, if you in advance book an appointment by phone. Read more about how you book an appointment

For an extended period, it has not been possible to have your biometric features recorded neither at the Immigration Service nor at the police in Denmark. The Immigration Service has therefore extended the deadline for when you have to appear in person to have your biometric features recorded. Read more about this in the Q&A above.

It is still possible to submit applications for residence permits and to have your fingerprints and digital photo (biometric features) recorded through the Danish diplomatic missions abroad.

If you need to submit an application and/or have your biometric features recorded, you must first contact the nearest Danish diplomatic mission. They will instruct you on how to proceed.

Find more information from the Danish Ministry of Foreign Affairs here

The Immigration Service has extended the deadline for when you have to appear in person to have your biometric features recorded. Normally you must have your biometric features recorded no later than 14 days after submitting your application. This deadline has been extended until 31 August 2020. The extension also applies for application submitted from 15 February 2020.

Vestegnens Sprog- og Kompetencecenter (VSK) has informed that it is now again possible to take Danish language tests and the immigration test. VSK will contact the persons who had an appointment in the closing period from 12 March 2020 until and including 10 May 2020 and give them a new appointment as soon as possible.

Everyone who wishes to take tests therefore still has the possibility to do so. This applies no matter if their deadline for taking the test exceeded during the closing period. The Immigration Service takes the period, when it was not possible to take tests, into account in each case. Generally, the Immigration Service will disregard exceeded deadlines in these cases if the test is completed no later than August 2020.

For more information about the organisation of Danish language tests and the immigration test we refer to VSK’s webpage 

 

In order to be granted family reunification it is normally a requirement that the spouse or partner in Denmark is self-supporting.

If the spouse in Denmark is a foreign national but not a refugee it is normally also a requirement that the spouse meets certain requirements about work and current attachment to the labour market.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to get or keep a residence permit can still be met.

If you for example are sent home with wage compensation, you are not dismissed, you are considered as still having a job.

If you have been dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance are granted under the terms of the Unemployment Insurance Act and therefore counts as self-support.

The work requirement that must met in certain family reunification cases when the spouse in Denmark is a foreign national but not a refugee gives a certain flexibility already. The period in which the work requirement is counted you can have been unemployed for up to 6 months and still meet the requirement.

If you no longer have a job when the Immigration Service makes a decision in your case about family reunification of spouses, but you are instead receiving unemployment benefits for example, you do not meet the requirement about current attachment to the labour market that must be met in certain cases. However this is not different from when a person becomes unemployed under normal circumstances at the same time as an application for residence permit is being processed. Not even if the unemployment is undeservedly.

 

In order to be granted permanent residence permit it is normally a requirement that the applicant is self-supporting, and that the applicant meets certain requirements about work and current attachment to the labour market.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to be granted a permanent residence permit can still be met.

If you for example are sent home with wage compensation, you are not dismissed, you are considered as still having a job.

If you have been dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance are granted under the terms of the Unemployment Insurance Act and therefore counts as self-support.

The work requirement in permanent residence permit cases gives a certain flexibility already. The period in which the work requirement is counted you can have been unemployed for up to 6 months and still meet the requirement.

If you no longer have a job when the Immigration Service makes a decision in your case about a permanent residence permit, but you are instead receiving unemployment benefits for example, you do not meet the requirement about current attachment to the labour market. However this is not different from when a person becomes unemployed under normal circumstances at the same time as an application for permanent residence permit is being processed. Not even if the unemployment is undeservedly.

 

When you have a residence permit on the grounds of family reunification it can be a continuous requirement for your permit that you and your spouse are self-supporting.

As a consequence of the COVID-19 situation a number of bailout packages have been agreed upon and a three part agreement has been made. The agreement secures among other things that the requirements you may have to fulfill in order to keep a residence permit can still be met.

If you for example have been sent home temporarily or dismissed and are receiving unemployment benefits (dagpenge) you will still be able to fulfill the self-support requirement. The self-support requirement is aimed at benefits granted under the terms of the Active Social Policy Act or the Integration Act. Unemployment benefits in accordance to an unemployment insurance and wage compensation are not granted under the terms of these acts, and therefore do not affect whether you meet the self-support requirement.

 

Entering and leaving

Exit

The Ministry of Foreign Affairs of Denmark advice against all non-essential travels abroad. Read more at the ministry’s webpage 

The Immigration does not grant re-entry permits as long as it is not possible to appear in person at the Citizen Service. If you choose to exit Denmark, and you later need a re-entry permit, you will have to apply for this at an embassy or representation abroad.

Entering

You have the right to enter Denmark when you are a Danish Citizen or hold a residence permit. If you are not a Danish Citizen or do not hold a residence permit you are only allowed to enter Denmark if you have a worthy purpose for entering. The police make the decisions at the border regarding who can enter Denmark.

Read more at the police’ webpage

If you have been rejected or denied entry to Denmark at the border, and you wish to appeal, you have to contact the police for guidance to complain etc.

 

In light of the current situation, the Danish Immigration Service has decided to postpone the departure deadlines in residence cases (cases of family reunification, residence permit as religious worker and residence permit based on previous Danish citizenship, Danish heritage or affiliation with Danish minority). As for now, the deadlines for departure will be set at 2 months from the date of the decision in the case.

This applies to deadlines for departure set in relation to the rejection of applications for residence permit, refusal of applications for residence permit, refusal of extension of residence permits and revocation of residence permits.

If you have received a deadline for departure that you cannot comply with, you must contact the Danish Immigration Service and request that your deadline be extended. You can contact the Immigration Service by writing using our contact form  or by calling us

After that, the deadline for departure will be extended by up to 2 months, which you will receive a letter about.

Your deadline for departure may be extended further if, at the expiry of the new deadline, there are still very special circumstances which apply in relation to the possibility of leaving Denmark. You have to apply for this yourself. The Immigration Service currently assesses that such special circumstances still apply and can justify a further extension of the deadline for departure.

 

If you haven’t been able to leave Denmark in time due to the worldwide coronavirus (COVID-19) you can have your deadline for departure postponed with 60 days.

When it is possible for you to leave Denmark – this means when you have a flight ticket for your return – the police at the border will postpone your date of departure with 60 days when you leave Denmark, and hereafter you are able to exit.

This means that you will not have to do anything before you can exit Denmark. It is important that you do not show up at the police before the day of your departure.

It is possible for you to have a letter issued from the police at the border (for example in the airport) when you leave, where it is stated that your deadline for departure has been postponed for 60 days, counted from the date when the letter is issued.

It is not possible to have your passport stamped or have a new visa sticker issued.

Therefore we recommend that you keep the letter, also in case you later on wish to apply for a short stay visa.

 

In certain cases it is possible to get a re-entry permit to Denmark even though your residence permit or your original re-entry permit has expired. This can e.g. be the case if you have an application for extension of residence permit processed in Denmark.

If that is the case you must contact the Danish mission closest to you, and they will guide you on the further process.

You can find the contact information to all the Danish missions at the website of the Ministry of Foreign Affairs in Denmark

 

Short stay visa

Due to the closing of Denmark’s boarders citizens of countries with a short stay visa requirement, who wishes to enter Denmark, will for now and until 31 August 2020 as a general rule get a refusal for visa unless the purpose of their entry is worthy.

Read more about the processing of visa cases in the news article from 14 March 2020

Read more about what is considered as a worthy purpose at the police' COVID-19 webpage

Read more about the suspension of reception of short stay visa applications in the news article from 23 March 2020

If you have been granted a short stay visa to Denmark, but due to COVID-19 are not able to visit Denmark in the period when your short stay visa is valid, you must apply for a short stay visa, if wish to travel here to at a later date.

It is not possible to move the date of how long your short stay visa is valid.

You can submit a new short stay visa application when it is once again possible to travel. Read more in the news article from 23 March 2020

 

Currently the Immigration Service is not able to process applications for extension of short stay visa, because we need access to your passport in order to do so. Due to the closing of the Citizen Service and the police stations it is not possible to hand in the passport.

Therefore you have to leave Denmark, when your short stay visa expires. If you are having trouble leaving when your visa expires, due to COVID-19, you have to leave as soon as possible afterwards. The immigration authorities will ignore an exceeded visa stay if it has occurred because you were not able to leave due to the closing of air routes etc. caused by COVID-19.

 

Under normal circumstances a foreign national can as a general rule not be granted a new short stay visa to Denmark for a certain period if the person has had an “overstay” in Denmark or another Schengen country when being on a Danish short stay visa. Overstay means that the person has been staying in Denmark or another Schengen country for a longer period of time than what is stated in the person’s short stay visa.

However this does as a general rule not apply to foreign nationals who have had an overstay due to COVID-19 and these foreign nationals can therefore normally be granted a new short stay visa at the Danish authorities anyhow.

An overstay can be ignored if it is caused by the foreign national not being able to leave due to reasons related to COVID-19. This can for example be the case if the person has been sick and therefore in quarantine during the previous stay or if the person has not been able to travel home due to the shutdown of flight routes etc.

Foreign nationals who are in Denmark on a short stay visa and who are not able to leave due to COVID-19 are able to – when the person can leave – have a letter issued from the police at the border, where it is stated that the deadline for departure has been postponed for 60 days, counted from the date when the letter is issued.

It is important that you do not show up at the police before the day of your departure.

It is not possible to have your passport stamped or have a new visa sticker issued. Therefore we recommend that you keep the letter, also in case you later on wish to apply for a short stay visa.

 

The Immigration Service has initiated a special procedure for handing out passport to applicants who wish to withdraw their application for extension of a short stay visa and leave Denmark.

You can contact the Immigration Service by calling us or you can write to us via our contact form.

The Immigration Service will afterwards contact you as soon as possible and plan the further process.