Published 19-03-2026

A high number of passport applications affects telephone availability at the Danish Immigration Service

The Danish Immigration Service is currently experiencing a significant increase in the number of applications for new passports and passport renewals.

We are therefore prioritising the use of our resources to process cases, so that as many applicants as possible receive a decision within our stated processing times.

This may result in longer waiting times and limited availability on our telephone lines.

Please note that it is not possible to contact the Ministry of Immigration and Integration for guidance on cases processed by the Danish Immigration Service.

If you have a general question, we recommend that you consult the pages Apply for a passport for foreign nationals or Apply to extend a passport for a foreign national, where you can find answers to a number of frequently asked questions.

We apologise for any inconvenience the current situation may cause.

You can find the Danish Immigration Service’s telephone opening hours here