Published 10-08-2020 - Last updated: 11-08-2020

The Immigration Service’s Citizen Service makes it possible to book appointments online

From today, 10 August 2020, you can book an appointment to the Immigration Service’s Citizen Service online via In the beginning, it is possible to book appointments for Citizen Service Næstved and Odense.

The first available time slots in Næstved via online booking is 17 August 2020. Booking of appointments until 14 August must still be done via phone.

The first available time slots in Odense is 13 August 2020. Appointments for Odense can only be booked online.

Book an appointment via this page

You can book an appointment for the following types of service:

  • Biometric features for residence permit
  • New passport
  • Re-entry permit
  • Short term visa extension (cannot be booked by phone)
  • Pick-up of laissez-passer (cannot be booked by phone)

You cannot book an appointment for personal guidance on the rules for residence. If you need such guidance, you must call us instead. We encourage you to use the digital application forms, but if you wish to submit a paper based application, you must send it to us by mail to our address in Næstved. 

You can only visit Citizen Service if you book an appointment in advance.

It is not yet possible to book an appointment for Citizen Service Aarhus, Aalborg and Bornholm. When it is possible, we will announce it here at


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