Asylum

Telephone

Tel.: +45 35 36 66 00
Telephone hours: Monday-Friday 9 a.m. to 3 p.m.

Email

Email: us@us.dk
If you are a resident of Denmark and have a Danish CPR number, you can send confidential or sensitive information to us using secure email.

Post

The Immigration Service
Ryesgade 53
2100 Copenhagen Ø
Denmark

If your enquiry is regarding a concrete case, please state the full name and Alien Identification number (Udl.nr.) of the person in question.

Personal enquiries

The Service Centre
Ryesgade 53
2100 Copenhagen Ø

Opening hours
Monday-Friday 8.30 a.m. to 12.00.
Thursday also 3.30 p.m. to 5.30 p.m.

You are welcome to take a number half an hour before the Service Centre opens. The waiting room will be open.

If your enquiry is regarding a concrete case, please make sure to bring all relevant information and documentation, e.g. full name and Alien Identification number (Udl.nr.) of the person in question.

General questions

If you have a general question, i.e. a question not regarding a concrete case, you may be able to find the information you need on this web portal. Among other things, you can find information about customer service goals, and you can download application forms and publications.

Questions regarding a concrete case

Due to professional secrecy, we are only allowed to give you information about a concrete case if you are the applicant or have a letter of consent from the applicant.

Please make sure you know the full name and Alien Identification number (Udl.nr.) of the applicant.

Much of the information we have about applicants is confidential. Due to professional secrecy, we are not allowed to give this information to persons not entitled to it. For this reason, we may have to ask you certain questions in order to verify that you are entitled to the information.

Public holidays

The Immigration Service is closed on all public holidays, the day after Ascension Day, Constitution Day (June 5) and between 24 December and 1 January (both days included).