Contact the Danish Immigration Service
You can contact the Danish Immigration Service by telephone, email, letter or by showing up in person. Which phone number or email address you should use depends on the nature of your enquiry. In most cases, you will get the quickest response by contacting the Danish Immigration Service by telephone.
Before you contact the Danish Immigration Service
If you wish to contact the Danish Immigration Service about a concrete case please make sure to have all relevant information ready, or remember to include it in your letter or email. Relevant information could be the applicant's full name and date of birth or the case number (such as the Alien Identification number (Udl.nr.), Alien ID (Udl-id), Person ID or ES/CVR number).
If you have a general question which does not regard a concrete case you may be able to find the information yourself on this portal. Among other things, you can find information about different types of residence permits (see the area Coming to Denmark), case processing times, appeal guidelines and download application forms and publications.
Telephone
Phone hours: Monday-Friday 9 a.m. to 3 p.m.
Visa (short term visits) plus extensions
+45 35 30 84 90
Religious workers and the Cities of Refuge programme plus extensions *
+45 35 30 88 88
Family reunification
+45 35 30 88 88
Work permit in the Faroe Islands and Greenland plus extensions *
+45 35 30 88 88
Family reunification in the Faroe Islands and Greenland plus extensions and permanent residence permit *
+45 35 30 88 88
Extension (family reunification and asylum) and permanent residence (all types)
+45 35 30 86 10
Asylum
+45 35 30 88 88
EU citizens (read more about the EU hotline)
+45 35 30 88 80
Passports (travel documents, alien's passports, laissez-passer, school trip lists)
+45 35 30 86 10
Greencard, Positive List, Pay Limit scheme, athletes, trainees and embassy employees plus extensions *
+45 35 30 85 56
Students and volunteers plus extensions *
+45 35 30 87 50
Researchers plus extensions *
+45 35 30 87 71
Au pairs plus extensions
+45 35 30 87 55
Other work permits plus extensions *
+45 35 30 85 57
Interns, Working Holiday plus extension *
+45 35 30 87 70
Other enquiries (main number of the Danish Immigration Service)
+45 35 36 66 00
* Including accompanying family members (if applicable)
Letter
Danish Immigration Service
Ryesgade 53
DK-2100 København Ø
Personal enquiries
You can show up in person at the Service Centre of the Danish Immigration Service in Copenhagen. Read more about the Service Centre.
Email
You can send confidential or sensitive information to the Danish Immigration Service by using secure email.
Family reunification with a spouse
aegtefaelle@us.dk
Family reunification with a spouse under EU regulations
aegtefaelle@us.dk
Family reunification with a child (not extensions)
boern@us.dk
Religious workers and the Cities of Refuge programme plus extensions *
forkyndere@us.dk
Extension of family reunification
familie.forlaengelse@us.dk
Visa (short term visits) plus extensions
visa@us.dk
Family reunification in the Faroe Islands and Greenland including extensions and permanent residence permit
boern@us.dk
Work permits in the Faroe Islands and Greenland including extensions and permanent residence permit
fo_gl@us.dk
Asylum
us@us.dk
Permanent residence permit (all types)
permanent@us.dk
Extension of asylum
asyl.forlaengelse@us.dk
Termination of family reunification residence permit
ophoer@us.dk
Passports (travel documents, alien passports, laissez-passer, school travel lists)
pas@us.dk
Work permits and researchers plus extensions *
work@us.dk
Greencard *
greencard@us.dk
Students and volunteers plus extensions *
study@us.dk
Au pair, interns, Working Holiday plus extensions *
aupair-intern@us.dk
Other enquiries (main email address of the Danish Immigration Service)
us@us.dk
* Including accompanying family members (if applicable)
Public holidays
The Danish Immigration Service is closed on all public holidays, the day after Ascension Day, Constitution Day (June 5) and between 24 December and 1 January (both days included).
Special services
The Danish Immigration Service offers special services for particular groups:
The contact person arrangement: If you are a company with foreign employees you can get a contact person in the Danish Immigration Service who can help you with the relevant regulations and guidelines. Read more about the contact person arrangement.
The EU hotline: The Danish Immigration Service has a special hotline which provides information and advice about residence under the EU regulations on free movement. Read more about the EU hotline.
Duty of confidentiality
The Danish Immigration Service's duty of confidentiality prevents us from releasing confidential information about a concrete case. We can release information to the applicant or another individual granted power of attorney by the applicant. Depending on the type of application, we may also release information to relevant individuals or institutions, such the applicant's educational institution, host family, place of internship, employer, spouse or sponsor. In some cases, we may ask you verification questions to determine whether you may receive the information.
Electronic invoicing
EAN number: 5798000416574
CVR number: 77940413